Safety Centre

• Meet somewhere busy and well-lit — a mall, a café, a metro station, or the reception of an office building. Many police stations in India have a designated safe-exchange area; ask.
• Meet during daylight hours where you can.
• Take someone with you, especially for a high-value item.
• Tell a friend or family member where you are going, who you are meeting and when you expect to be back.
• Do not invite a stranger to your home and do not go alone to theirs. If the item cannot be moved, meet outside first and bring someone.
• Trust your instinct. If something feels off when you arrive, leave. No deal is worth it.
• Inspect the item fully before paying — power it on, check for damage, test the parts that matter.

• Pay only after you have the item in your hands. There is no legitimate reason to pay an advance, a “booking amount”, a “delivery charge” or a “refundable token” to a stranger you have not met.
• Check the price against the market. A phone at a third of its real value is not a bargain — it is a hook, or it is stolen.
• For electronics, ask for the original bill, the box and the IMEI or serial number, and verify the IMEI before paying. Devices locked to an iCloud or Google account are worthless to you.
• For vehicles, verify the RC, insurance, chassis number and pending challans before handing over money, and complete the ownership transfer.
• Be sceptical of a seller who refuses to meet, insists on couriering the item, or has an urgent reason for you to pay now.

• Confirm the money is actually in your account— open your own banking or UPI app and check the balance. A payment screenshot, an SMS or a “transaction pending” page proves nothing; all three are trivial to fake.
• Prefer cash for small amounts, or a UPI transfer you have verified in your own app before the item leaves your hands.
• Never scan a QR code to receive money. Scanning a QR code always sends money out of your account. A buyer who asks you to scan one is stealing from you.
• Reject “collect requests”. If your UPI app asks you to enter your PIN, you are paying — not being paid.
• Refuse overpayment stories. “I sent ₹50,000 by mistake, please return ₹20,000” is a scam; the original payment will be reversed.
• Do not hand over an item to a courier, an “agent” or a driver sent on the buyer’s behalf before you are paid.
• Remove your accounts and data before selling a phone, laptop or console — sign out of iCloud or your Google account and factory-reset it.

The OTP request

Someone asks you to read out an OTP “to confirm the order” or “to verify you are a real seller”. That OTP is the key to your Flipn account, your bank account or your UPI. Flipn will never ask for it. Nobody legitimate ever will.

The fake payment

A buyer shows a convincing screenshot, a forged SMS, or claims the transfer is “stuck at the bank and will land in an hour”, then leaves with the item. Only your own bank app is proof.

The reverse QR

A “buyer” sends a QR code and says scanning it will credit your account. Scanning always debits yours.

The advance fee

A seller with a price too good to be true asks for a token amount to “hold” the item, or a delivery charge for a courier who will never arrive. Once paid, they disappear or ask for more.

The impersonator

Someone claims to be Flipn support, a bank official, army personnel being posted, or a payment-gateway agent, and pressures you into a transfer or an app install. Flipn support only ever contacts you inside the app or from an official @flipn.in address.

The off-platform pull

A user immediately pushes you onto WhatsApp, Telegram or a phone call. This is exactly why listings cannot contain phone numbers or contact links — off-platform, we have no record and can do nothing for you.

Reporting is fast and anonymous — the person you report is not told who filed it.

1. A listing — open it and choose Report from the menu on the listing.
2. A user — open their profile and choose Report.
3. A conversation or a single message — use the menu in the chat.
4. A comment — use the menu on the comment.

Pick the closest reason — nudity or sexual content, a scam, spam, a prohibited item, a counterfeit, harassment, or something else — and add detail. Say what happened, when, and attach screenshots. The more specific the report, the faster a moderator can act.

Reports are reviewed by our moderation team; several open reports against the same target escalate it automatically. Outcomes range from removing the listing to warning, restricting or permanently banning the account. If you are reporting something urgent and unsafe, also open a Safety ticket in Settings → Help & support.

Blocking is immediate and works in both directions: neither of you can message the other, and existing conversations between you are closed.

• Open the person’s profile and choose Block; or
• use the block option in your conversation with them.
• Manage everyone you have blocked in Settings → Privacy → Blocked users, where you can also unblock.

Blocking is a private action — the other person is not notified. Blocking someone does not report them, so if they broke the rules, please report as well.

• Never share an OTP, and never forward a Flipn verification code.
• Do not reuse a password from another site, and turn on your device’s screen lock.
• Do not install screen-sharing or remote-access apps (AnyDesk, TeamViewer and similar) at anyone’s request. This is a common route into your banking apps.
• Check Settings → Privacy to control who sees your profile, your city and your last-active time.
• If you think your account is compromised, delete the session by signing out on every device, change your password, and contact hello@flipn.in immediately.

What is and is not allowed on Flipn is set out in the Community Guidelines. Your rights and responsibilities are in the Terms of Service.