Delete your Flipn account
You can delete your Flipn account and its associated data at any time. This page explains both routes — inside the app, and by email if you can no longer sign in — and sets out exactly what is erased and what we are required to keep.
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Before you start
Deleting your account is permanent and cannot be undone. Deleting the app from your phone does not delete your account — your listings stay live and buyers can still message you.
Option 1 — delete it yourself in the app
This is immediate. Available on the website, iOS and Android.
- Sign in to Flipn.
- Open Settings and choose the Privacy tab.
- Scroll to Delete account and tap it.
- Type DELETE to confirm. If your account has a password, enter it.
- Confirm. The deletion runs immediately.
Direct link (you will be asked to sign in first): flipn.in/settings.
Option 2 — request deletion by email, without signing in
Use this if you have lost access to your phone number or email, or simply prefer not to sign in.
- Email Pending confirmation: PRIVACY_EMAIL with the subject “Account deletion request”.
- Include the phone number or email address registered on the account, and your Flipn @handle if you remember it.
- We will verify that the account is yours before deleting anything — usually by sending a one-time code to the registered phone number or email. This step protects you: acting on an unverified deletion request would let anyone erase your account.
- We acknowledge the request within 2 working days and complete the deletion within 30 days, usually much sooner. We confirm by email when it is done.
If neither the phone number nor the email on the account still works, tell us and we will offer another way to establish ownership — for example a recent payment reference, or details of a listing only you would know.
What is deleted
| Data | What happens on deletion |
|---|---|
| Phone number | Erased from your account immediately. |
| Email address | Erased from your account immediately. |
| Display name | Replaced with “Deleted user” everywhere it appears, including past conversations. |
| Profile photo | Removed and the stored image purged. |
| Bio | Erased. |
| City and coarse location | Erased, and your profile is switched to private. |
| Your listings | Archived immediately and removed from the feed, search results and the map. They stop being publicly reachable. |
| Push notification tokens | Deleted, so no further notification can be delivered to any of your devices. |
| Notification preferences | Deleted. |
| Message forwarding settings | Deleted, so no further message is forwarded to your WhatsApp or phone. |
| Login credentials and sessions | The authentication record is deleted and you are signed out everywhere. |
What is retained, and why
A small amount of data survives deletion because Indian law requires it, because another user’s record depends on it, or because removing it would let banned accounts return. None of it is used to contact you or to rebuild a profile.
| Data | Why we keep it | How long |
|---|---|---|
| Payment records and the credit ledger | Indian tax, accounting and audit obligations, and detecting payment fraud. | The statutory retention period for financial records. |
| Messages you already sent | They are part of the other participant's conversation, which is their record of the deal. | For the life of that conversation, attributed to “Deleted user”. |
| Abuse reports, moderation actions and the audit log | So safety decisions stay reviewable and banned users cannot return with a fresh account. | Retained after deletion. |
| Ratings and reviews you left for others | They are part of the other person's reputation and removing them would distort it. | Retained, anonymised to “Deleted user”. |
| Aggregated and anonymised analytics | Counts that can no longer be linked back to you. | Retained indefinitely. |
| Backups | Disaster recovery. Backups are not used to restore a deleted account. | Overwritten on the normal backup cycle, within 30 days. |
Timeline
- Immediately — your listings leave the feed, search and map; your contact details, name, photo, bio and location are erased; push tokens and forwarding settings are deleted; every session ends.
- Within 30 days — for an email request, the full deletion is completed and confirmed.
- Within 30 days — copies in operational backups age out on the normal cycle.
- Statutory period — financial and safety records listed above are kept for as long as the law requires, then deleted.
Alternatives to deleting
If the problem is visibility or unwanted contact rather than the account itself:
- Set your profile to private, hide your city and hide your last-active time in Settings → Privacy.
- Block a specific person — it stops messaging in both directions.
- Turn off push notifications, or turn off WhatsApp and SMS forwarding, in Settings.
- Archive or delete individual listings and keep the account.
Questions
Will my account really be gone?
Yes. The account cannot be signed into again and cannot be restored. If you want to use Flipn later you will need to create a new account.
Does deletion cancel an in-app purchase?
No. Purchases made through Apple are handled by Apple, and deleting your Flipn account does not refund them. See the Cancellation & Refund Policy.
Who can I ask about this?
Our Grievance Officer, Pending confirmation: GRIEVANCE_OFFICER_NAME, at Pending confirmation: GRIEVANCE_OFFICER_EMAIL. Postal and phone details are on the contact page, and the full picture of what we hold is in the Privacy Policy.